Terms of Service
Last updated: October 13, 2026
These App & Purchase Terms (the “Terms”) are a legal agreement between you and Policy Assist LLC, a Wyoming limited liability company (“NextRank,” “we,” “us”), governing the NextRank mobile application and the NextRank web app at app.nextrank.io (the “web app”) (together, the “App”), your NextRank account, and anything you purchase in either. Sections 11 to 18 apply only to the iOS app obtained from the App Store. Our Website Terms of Use cover nextrank.io separately, and our Privacy Policy explains what the App collects.
By creating an account, using the App, or making a purchase, you agree to these Terms. If you do not agree, do not use the App.
1. Who may use NextRank
You must be at least 18 years old and able to form a binding contract. The App is intended for adults preparing for law-enforcement certification and promotional examinations. You are responsible for keeping your account credentials confidential and for activity under your account.
2. Your account and your access
Access to paid content is tied to your NextRank account rather than to a device, so signing in on another device carries your access with you. Do not share your account. We may suspend or terminate an account that breaches these Terms, and we will tell you why where we reasonably can.
3. The free trial
The trial is a free preview of part of an exam’s content. It requires no payment card, it is not a trial that converts into a paid plan, and it will never charge you. We may change what the trial includes.
4. Promotional exam prep is a monthly subscription on the web
On the web app, prep for an agency or rank (“promotional”) exam is a monthly subscription, charged to your card through Stripe at the price shown when you subscribe.
- It renews automatically every month until you cancel or it ends as described below. Each renewal gives you access for the month it pays for.
- It ends automatically when your exam closes: at the end of your exam date, or when we mark the exam as having taken place. The last month is charged only for the days up to the close. If your exam has no date yet, the subscription renews until you cancel, and ends once a date is set and passes.
- If you already hold paid access to the same product when you subscribe, your first charge is on the day that access ends, and nothing is charged before then.
- You can cancel at any time from your account on the web app (Manage billing). Cancelling stops future charges, and your access continues to the end of the month you have paid for.
- If a renewal payment fails, your access pauses at the end of the month you have paid for. We and Stripe will retry the payment for a short period, and your access returns as soon as a payment succeeds. If every retry fails, the subscription ends.
- In the iOS app, each purchase is a non-renewing purchase of one month of access. It does not renew, we will not charge you again for it, and there is nothing to cancel. Buying again adds another month after the access you already hold.
5. Add-ons are their own subscription
An add-on (for example JST Scenario Interrupt) is a separate monthly subscription on the same terms as section 4, billed separately from a base plan, and in the iOS app a separate one-month purchase. It does not require a base plan, it does not end when a base plan ends, and you can cancel it without cancelling your plan.
6. State certification prep is a monthly subscription on the web
On the web app, prep for a state certification is a monthly subscription on the same terms as section 4, except that a state certification has no exam date: it renews every month until you cancel. In the iOS app, each purchase is one month of access that does not renew.
7. Payment and refunds
Purchases on the web app are processed by Stripe on our behalf. Purchases inside the iOS app are processed by Apple through the App Store, under Apple’s terms. The price, the access period, and what is included are shown before you pay.
Payments are final. The free trial (section 3) is there so you can try NextRank before you buy, so we do not refund a payment once it is made, except as described here, for a billing error (below), or where the law requires one. Paid content is available to your account as soon as you pay, and that access is what you are paying for, so the same applies if you do not use it, if you cancel part-way through a month, or if you delete your account. For App Store purchases, refund requests are decided by Apple under its own policies.
If your exam closes early. If your exam closes before the end of a month you have already paid for on the web app (for example because your exam date is moved earlier), we end the subscription at the close and refund the unused part of that month to your card, less the same share of the card processing fee. We do not issue a refund of less than $1.00.
If something goes wrong. If you are charged twice, or you paid and your content did not unlock, email support@nextrank.io and we will put it right, either by fixing your access or by refunding the mistaken charge. Buying the wrong exam is not a billing error, but if it happens, let us know and we will move your purchase to the right exam.
Payment disputes. Please contact us before disputing a web purchase with your bank; most problems are quicker to fix directly. If a charge is disputed, we may pause access to paid content while the dispute is open and will share our records of the purchase and your account’s use of it with the card issuer. If the charge is reversed, the purchase and its access end. None of this limits your right to dispute an unauthorized charge or a billing error.
Price changes. We may change prices for future purchases. A price change never affects something you have already bought, and for an auto-renewing subscription we will give notice as required before a change takes effect at your next renewal.
8. What the content is, and what we do not promise
NextRank supplies study material. We work to keep it accurate and current, but we do not guarantee that you will pass any examination, achieve any score, or receive any promotion, and nothing in the App is legal advice. Examination content, scoring, and policy are set by the agencies and certifying bodies that administer them, not by us.
NextRank is an independent training and examination-preparation platform and is not affiliated with, endorsed by, or sponsored by any law enforcement agency, civil service commission, or other governmental entity unless expressly stated. Examination content and training materials are provided for educational and preparation purposes only. Users should rely on official agency and civil service sources for current examination requirements, policies, and procedures. Any agency, examination, or certifying-body names in the App are used for identification only.
Oral Board scores are practice feedback. Oral Board answers are scored by artificial intelligence against rubrics we wrote from national practice for promotional boards, not from any agency’s own rubric. AI can make mistakes, and a score is not a prediction of how any board will score you. Follow your agency’s announcement for how its board is run and scored. You can answer a scenario again at any time for a new result.
9. Acceptable use of the content
Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, revocable license to use the content for your own examination preparation. You may not: copy, publish, distribute, resell, sub-license, or publicly display the content; share your account or your access; use scrapers, bots, or other automated means to extract content; attempt to defeat access controls; or reproduce the content to build a competing product. We may suspend or terminate access for a material breach of this section.
9A. Screen names and leagues
Your screen name is shown to other candidates in leagues. It must not be offensive, harassing, sexually explicit, or hateful; must not impersonate a person, an agency, or NextRank; and must not contain anyone’s personal information, including your own real name if you do not want it shown. We may change a screen name that breaks these rules to a randomly generated one, and remove an account from leagues, without notice. Repeated or serious breaches may lead to suspension under section 2. You can report a screen name from any league, and you can leave leagues at any time in your profile.
10. Deleting your account
You can delete your account from within the App. Deletion signs you out on every device and removes your name and email address from your record, so you will not be able to sign back in to it.
- Deleting your account does not cancel an Apple subscription and does not refund a purchase. If you have an auto-renewing subscription, cancel it in your Apple Account settings first or you may continue to be charged.
- Any time remaining on a purchase is forfeited when you delete your account and is not refunded (section 7).
- Deleting your account cancels any subscription you hold on the web app straight away. The month in progress is not refunded.
- We retain anonymized study and integrity records that are no longer linked to you, together with records we are required to keep, as described in the Privacy Policy.
- You may create a new account later with the same email address, but your progress and purchases do not carry over.
11. Acknowledgement
These Terms are concluded between you and NextRank only, and not with Apple Inc. NextRank, not Apple, is solely responsible for the App and its content. These Terms may not provide for usage rules for the App that conflict with the App Store Terms of Service in effect when you obtained the App, and NextRank acknowledges having had the opportunity to review those terms.
12. Scope of license
The license granted for the App is a non-transferable license to use the App on any Apple-branded product that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing where Apple makes that available.
13. Maintenance and support
NextRank is solely responsible for providing any maintenance and support services for the App, as we may state or as required by law. Apple has no obligation whatsoever to furnish maintenance or support services for the App. You can reach us at support@nextrank.io.
14. Warranty
NextRank is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you (if any). To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to a warranty will be NextRank’s sole responsibility.
Except as expressly stated and to the fullest extent permitted by law, the App and the content are provided “as is” and “as available” without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
15. Product claims
NextRank, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and use of it, including: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with the App’s use of any HealthKit or HomeKit frameworks (which the App does not use).
16. Intellectual property rights
In the event of any third-party claim that the App or your possession and use of it infringes that third party’s intellectual property rights, NextRank, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of that claim. All rights in the App and the content that are not expressly granted to you are reserved by NextRank and its licensors.
17. Legal compliance
You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
18. Third-party terms and third-party beneficiary
You must comply with applicable third-party terms of agreement when using the App. NextRank and you acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of them.
19. Limitation of liability
To the fullest extent permitted by law, NextRank will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or examination or career outcome, arising out of or relating to the App or the content. Our total aggregate liability arising out of or relating to these Terms will not exceed the greater of the amount you paid us for the App in the twelve months preceding the claim, or one hundred U.S. dollars ($100). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
20. Indemnity
You agree to indemnify and hold NextRank harmless from any claim, demand, loss, or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the content, or your violation of any law or the rights of a third party.
21. Changes to these Terms
We may update these Terms. We will post the updated version here with a new “last updated” date and, where the change is material, give notice in the App or by email. The Terms that applied at the time of a purchase continue to govern that purchase. Continuing to use the App after an update takes effect means you accept the updated Terms.
22. Governing law and disputes
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. Any dispute relating to the App or these Terms will be brought in the state or federal courts located in Wyoming, and you and NextRank consent to their jurisdiction. Nothing in this section limits any non-waivable right you have to bring a claim in your local jurisdiction or before a consumer body, and it does not affect your statutory consumer rights.
23. General
If any provision of these Terms is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy, are the entire agreement between you and NextRank regarding the App.
24. Contact
Policy Assist LLC, operator of NextRank. Questions about these Terms or a purchase: support@nextrank.io.